Customer Service

Should you receive a product with defects, you must return the item as soon as possible! Please enclose details with your name and invoice number. Products returned with defects will be replaced within 7 days of receipt. If the specific product is not in stock, you will receive your money back within 7 days. Furthermore, you are also covered by the Danish Sale of Goods Act, from when you receive the product. You must claim within 2 months to be considered timely on the defect or complaint. In the event of a complaint, please contact:

Envii Aps
Naverland 22
2600 Glostrup

Tlf: +45 35285500
Fax: +45 35371164
Mail: customercare@envii.com.

Remember that the product must always be returned in it’s original packaging. In order for us to cover the shipping costs, please request a return label at customercare@envii.com.

Orders which have been sent as a package will receive a track and trace number, which can be viewed at: www.postnord.dk or www.gls-group.eu.

We do not pay the differences on discounted products.

If your order has incorrect content, please contact customercare@envii.com and enclose your order information.

We will get back to you as soon as possible.

It is only possible for us to make changes to your Envii online order, if we have not processed it yet!

We pack orders all day from Envii warehouse and we need to have the changes as soon as possible, after the online order confirmation.

Remember, that you always have your 30-days right of cancellation.

Envii reserves all the rights and reservations for typos, price changes and sold out items.

If you needing more information about a product, please contact customercare@envii.com.

It is important that you provide us the style name of the product (eg Style: Hannah).

1. Select the product you want, choose size and color, and then click "Add to Bag" button.

2. When you are finished shopping, press "Checkout" button and then complete the required fields with your personal information.

3. Select Shipping Method and Payment Method.

4. Accept the Terms and Conditions and then press continue.

5. Fill out your card information in the DIBS pop-up window.

Once you have submitted your Envii order, you will receive an order confirmation by email. Upon receiving the order confirmation, please check it matches your order and your address is correct. Contact customercare@envii.com immediately, if you detect any errors.

We recommend you contact one of our Envii stores.

It is the safest and most effective way to handle your order. We only accept online ordering through our Envii.com webshop.

If you’re not home when your order arrives, you will be left with a post office note in your mailbox telling you how and where you can collect your parcel.

You can also choose to get the parcel delivered to a local post office.

Your order will be shipped from our Envii warehouse within 1-3 working days after ordering. All products will be shipped via PostNord or GLS.

If not all products are in stock, the shipment will be made when all products are back in stock.

If we are not able to deliver the products or if the products are delayed for other reasons, we will inform you within 14 days after the online ordering.

Yes, we ship to: Austria, Belgium, Bulgaria, Czech Republic, Estonia, Finland, France, Germany, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain and Sweden.

Unfortunately, you cannot pick up online orders directly from our Envii warehouse.

By shopping online at Envii.com, you have the right as an online customer to return your purchase. The return needs to be present at Envii warehouse within 30 days according to the Consumer Contracts. You must return the products in the same condition and quantity as delivered. If there are significant decrease value of the product, we will not be able to make a full refund.

Please enclose details with your name, invoice number (or copy of the original invoice) and request to get your money back – on the return form that came with your order. We only return refunds to the credit card used to place the order within 30 days. The product can be returned to:

Mail Receiving
Envii Aps
Naverland 22
2600 Glostrup

Delivery:
Envii Aps
Naverland 22
2600 Glostrup

Yes, we do exchange** (but we do not refund) items purchased online at our Envii stores.

** We do not offer the possibility to exchange at the following Envii stores:
 
Envii, Magasin 4. sal
Kgs. Nytorv 13 1095 København K. T: +45 35 28 51 12

Envii, Magasin Lyngby
Lyngby Hovedgade 43, 2800 Lyngby. T: +45 35 28 51 18

Yes - you will be automatically directed to a secure server called Architrade, once you have selected the products you want to purchase. All information between you and the server is encrypted with SSL (Secure Secret Layer) encryption, to ensure all your information are secured.

Once the transmission is approved by the PBS, ensuring the best possible security for all transactions, you will then enter the safe zone, where your window browser will display a small "Secure Server" icon. On the Internet Explorer or Firefox, it will display a little icon with a padlock.

We do not ask for a signature or PIN on Envii.com. If someone else is abusing your card number and expiration date, the shop is obliged to cancel the purchase. Your bank will do the transaction for you. Overall, it is safe to shop with a credit card online at Envii.com.

We accept the following credit cards:

• Dankort/Visa
• Mastercard
• Maestro
• VISA
• Visa Electron
• American Express

(No charge for using debit cards at Envii.com)

It is not possible to pay in advance, use online banking or e-cash on Envii.com The site redirects you to a secure website (DIBS) where you must enter:

• Card number
• Expiration date
• Control Number

(Your order will not be completed if the required fields are not correctly filled)

Press "Approve"

The amount will not be drawn from your account until we dispatch your order from Envii’s warehouse and receive an order confirmation.

We do not draw the amount from your account, until we dispatch your order from our warehouse.

Yes of course!

Please do not hesitate to contact us at customercare@envii.com, if you have any questions about your online order. We strive to answer all emails within 48 hours.

You can find contact information under Contact.

You can find the signup form at the bottom of the page