Customer Service

If you have received a damaged item, please contact our Customer Care immediately. You'll find contact information here.

You will receive a shipping confirmation by email with a track and trace number as soon as your order has left our warehouse.

If you have an account at samsoe.com you can always track and trace your order by logging in here.

If you don't have one you can create an account here.

We’re sorry, but we can’t refund the difference on discounted products.

If your order has incorrect content, please contact customercare@envii.com and enclose your order information.

We will get back to you as soon as possible.

If you want to purchase items via envii.com, you need to place your order online.

If you wish to visit one of our stores, you can go to Store Finder and locate your nearest Envii store.

If you’ve received a voucher for our online store, you can easily use it by clicking on “Got a voucher?” after entering your shopping bag.

We always try to pack your order as fast as possible. As soon as your order has been packed and has left our warehouse, we aren’t able to change it. We are only able to delete your order so that you can place an new one.

However, you can return any unwanted items for a refund once you’ve received your order. For more information on our Returns Policy, please click here. For any changes, please contact Customer Care here.

All products on envii.com can be purchased right away by following this simple step-by-step guide:

• Click on the wanted product.
• Click on the right color and size.
• Click on "Add to Bag".

To continue shopping, click on the closing X in the right corner of the shopping bag pop up.

When you’re done shopping:

• Click on the bag in the right corner.
• Click "Checkout".
• You’ll now see a summary of your order.

To accept the order:

• Click “Checkout” in the bottom of the page.
• Enter your information along with your preferred shipping and payment method.
• Click "Continue to Payment".
• Click on your credit card type and fill in the details.

Once you have submitted your order you will receive an order confirmation by email.

Please make sure the order confirmation matches your purchase and that all the details regarding your shipping address, billing address and payment is correct.

If you have any further questions, please don’t hesitate to ask us. Click here to find our contact information.

If you’re looking for a specific item and want to know if it’s in stock in your local Envii store, we highly recommend that you contact the store.

Go to Store Finder to get the contact information on your local store.

We want to sort out any issues with incorrect orders straight away. Please contact our Customer Care here.

Unfortunately, it is only possible to purchase gift cards in store at the moment (please note this does not include concession stores). Click here to find your nearest store.

We always try to pack your order as fast as possible. As soon as your order has been packed and has left our warehouse, we aren’t able to cancel it.

However, you can return any unwanted items for a refund once you’ve received your order. For more information on our Returns Policy, please click here.

For a cancellation, please contact Customer Care here.

If you need more information than given under a specific product, please contact our Customer Care by clicking here.

Any customs and import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. We have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country. You may want to contact your local customs office for further information.

All orders are sent from Denmark, except orders to Norway, which are sent from a local warehouse in Norway.

If you’re not home when your parcel arrives, the carrier will leave a card telling you where it is for you to pick up.

We’re sorry but it isn’t an option to pick up your order directly from our warehouse.

When purchasing from Denmark, Sweden or Norway, you’re able to choose “Collect in Store” as a shipping method. You simply select your favourite store and will get an email confirmation as soon as your order is ready for pick-up.

For shipping information, please click here.

Please be aware that arrival time is an estimate and unfortunately cannot be guaranteed. During campaigns and sale periods, delivery can be longer.

For your security we can’t change the address your order is being sent to. Don’t worry, if you’re not in when a delivery is attempted, the carrier will leave a card telling you where it is.

If your estimated delivery date has passed and there isn’t any update on your parcel via your track and trace number, please contact our Customer Care for further help.

When you’re choosing your shipping method at the checkout, select ‘Collect in Store’. Then from the drop-down menu simply select the store that you’d like to pick up from. This service is free of charge.

How will I know when my order is ready to be picked up?
You will receive a notification (either an email or SMS) from PostNord when your order is ready to be picked up.

What do I need to bring with me to collect my order in store?
Please bring a valid photo ID and the pick-up notification from PostNord.

What countries is the Collect in Store service available in?
Currently we only have this service in Denmark, Norway and Sweden, but we are working hard to expand it into other countries. Sign up to our newsletter and we’ll keep you updated.

Yes, we ship do. Read more about shipment and delivery here.

If you haven’t received any confirmation of your return, please start by checking your credit card for a refund. Be aware your money will always be refunded to the same credit card used when placing the order.

If you can’t find any transactions for a refund, please contact our Customer Care here.

We offer free returns for the following countries:

• Belgium
• Denmark
• Finland
• France
• Germany
• Netherlands
• Sweden

If you’ve ordered from one of these countries, your parcel will include a prepaid return label. If you’ve ordered from another country, you need to pay for the postage yourself.

Please remember always to ask for proof of purchase, to keep record that the parcel was sent to us.

It's possible to exchange the item to another colour, size or a completely different item. If the new item is more expensive then you have to pay the difference, and if it's cheaper, you will receive a proof of the balance. If you want your money in return, please return your order to our warehouse. The address can be found here.

If you need help returning your order or a part of your order, please follow our simple step-by-step guide here.

If you lose your return form, please contact Customer Care so we can send you a new return form before returning your order.

We’re sorry if we’ve made a mistake with your refund! If this is the case, please contact our Customer Care and they will sort it out for you as soon as possible.

If you’ve lost your prepaid return label, please contact our Customer Care here to get a new one.

We’re sorry, but items purchased in our stores needs to be returned to our stores as well.

Yes, that is completely fine. Pack the items up into one box, but make sure to include the completed returns forms from the different orders.

We always refund your money to the same credit card used when placing the order. It’s not possible for us to make the refund to a different credit card.

We always offer a 30-days return period for our customers.

Your refund will still go back into the card used when placing the order if the card account is still open. If your card is lost, stolen or cancelled we’re still able to refund the money to your credit card.

We’re sorry, but items purchased in our stores needs to be exchanged to our stores as well.

Let us know you want to make the exchange by writing to our Customer Care. Please do this within 15 days of receiving your parcel.

If you need help returning your order or a part of your order for an exchange, please follow our simple step-by-step guide here.

If you want to exchange your order for an item that is out of stock, we will simply refund your money.

We always offer a 30-days return period for our customers.

We offer free returns for the following countries:

• Belgium
• Denmark
• Finland
• France
• Germany
• Netherlands
• Sweden

If you’ve ordered from one of these countries, your parcel will include a prepaid return label. If you’ve ordered from another country, you need to pay for the postage yourself.

Please remember always to ask for proof of purchase, to keep record that the parcel was sent to us.

If you lose your return form, please contact Customer Care so we can send you a new return form before returning your order.

Yes, you can exchange your order for another colour or size in any Samsøe & Samsøe store except for the following Danish stores: Illum & Magasin. We do not refund.

Go to Store Finder to get the contact information on your local store.

If you’ve lost your prepaid return label, please contact our Customer Care to get a new one.

No, when we have exchanged your item(s) we will pay the shipping back to you.

Unfortunately, you cannot redeem your gift card online at the moment, it can only be used to make purchases in store (please note this does not include concession stores). Click here to find your nearest store.

We do not draw the amount from your account, until we dispatch your order from our warehouse.

Once you come to the payment option in the checkout, you will automatically be directed to a secure server on Architrade. From then on, all information between you and the server is encrypted with SSL (Secure Secret Layer) encryption. This is to ensure that no one can see the information you send. To ensure maximum security, PBS has securely approved the transmission. When you are in the safe zone, your browser window will display a small "Secure Server" icon. On Internet Explorer and Firefox, this little icon is a padlock.

We will never ask for a signature or PIN on envii.com. Whether you shop online or in a store, it is expressively your signature, which is legally binding. If someone is abusing your card number and expiration date, the shop is obliged to cancel the purchased. Your bank will do this for you. You will not risk anything by shopping at envii.com.

We accept the following payment methods and credit cards:

• Klarna
• Credits cards
  • Dankort/VISA
  • Mastercard
  • Maestro
  • VISA
  • VISA Electron
  • American Express

(No charge for using debit cards at envii.com)

It is not possible to pay in advance, use online banking or e-cash on envii.com The site redirects you to a secure website (Adyen) where you must enter:

• Card number
• Expiration date
• Control Number

(Your order will not be completed if the required fields are not correctly filled)

Press "Approve".

The amount will not be drawn from your account until we dispatch your order from Envii’s warehouse and receive an order confirmation.

You can pay with one of the following currencies depending on your country:

• DKK
• EUR
• SEK
• NOK

All prices are incl. VAT.

You can sign up for Envii's newsletter right here.

Yes. Go to Store Finder to find a store near you.

Yes of course!

Please do not hesitate to contact us at customercare@envii.com, if you have any questions about your online order. We strive to answer all emails within 48 hours.

You can find contact information under Contact.