Order now and love it forever.
Need to return something to us? No problem, we’ve made sure the process will be hassle-free. From the date that you receive your order, you have 30 days to make a return.
*Please contact our Customer Service at firstname.lastname@example.org in order to initiate the return process.
Our team are available Monday to Friday from 08:30 - 15:30 CET at +45 3528 5500
Please follow these steps to complete the return process:
1. Fill in the return form that came with your order. Please ensure that all items are returned in the original unused condition. Including no signs of wear, stains or damage, as well as odors from outside scents such as perfumes and smoke. Package up your items securely.
2. You can return your parcel using any postal service - just make sure that the parcel will be delivered to our return adress listed below. **Please make sure to use a shipping method with tracking. Furthermore note that you'll need to pay for the postage yourself.
Envii Wholesale Norge/v. Samsøe & Samsøe
Øvre Slottsgate 15B
3. Remember to ask for proof of postage, to keep a record that the parcel was sent to us with tracking.
4. Now, your part is done! We will contact you once your parcel has been received and again once your refund has been made.
If you have made multiple orders and want to return items from them in one parcel - that is completely fine. Pack the items up into one box, but make sure to include the completed return forms from the different orders. If you have lost your return form, please contact us at email@example.com and we will send you a new one.