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Need to return something to us? No problem, we’ve made sure the process will be hassle-free. From the date that you receive your order, you have 30 days to make a return. You can make a return in one of our stores or by sending it back to our warehouse. Please note that returns can only be made in our own stores.
Items bought between 1st November until 24th December 2020 can be returned until 31st March 2021. Returns in stores that are not open before 31st March 2021, will be accepted within 14 days of re-opening. Items bought in store need to be returned in a store as well.
If you decide to return something, please ensure it’s in perfect condition. This means it must be clean (no deodorant, perfume or make-up stains), unused, unwashed and with the original tags attached. Please return shoes in their original box. Any items that are returned in a non-sellable condition will not be accepted and will be sent back to you. This excludes faulty items.
Our team are available Monday to Friday from 08:30 - 15:30 CET at +45 3528 5500
Follow these simple steps to make a return to our warehouse:
1. Pack all the items you wish to return – ideally into the original parcel provided.
2. Fill in the return form. Please ensure that all items are returned in original unused condition. Including no signs of wear, stains or damage, as well as odors from outside scents such as perfumes and smoke. Package up your items securely. Attach the enclosed return label to your parcel and return your parcel to us free of charge.
3. Return the parcel using the same postal service that delivered the order. (e.g. If PostNord delivered the order, then please use PostNord to return the order to us). Our returns address is:
4. Remember to ask for proof of postage, to keep a record that the parcel was sent to us.
5. Now, your part is done! We will contact you once your parcel has been received and again once your refund has been made.
If you have made multiple orders and want to return items from them in one parcel - that is completely fine. Pack the items up into one box, but make sure to include the completed return forms from the different orders. If you have lost your return form or the return label, please contact us at firstname.lastname@example.org and we will send you a new one.
Please note that we only attach one return label per order.
To make a return in one of our stores, follow these easy steps:
1. To find your nearest store, please click here.
2. Once you’re in one of our stores, please present your order confirmation and the items you wish to return. The order confirmation can be the paper invoice you received in your parcel, or you can show the email that you received when you made your order on your phone.
If you don’t have your order confirmation, please contact our Customer Care team here, and they will be able to help you.
If you have made multiple orders and want to return items from them at one time; that is completely fine. Simply present the order confirmations (or returns forms) of the orders you want to return.
You are welcome to exchange your order in one of our stores! Use our Store Finder to find your nearest store and remember to bring your order confirmation. Please note that exchanges cannot be made in our concession stores*.
If you want to exchange your item(s) by sending it back to us, please return the item(s) and place a new order. To make a return to our warehouse, follow the return guide above.