Do you need to return something to us? No problem! We’ve made sure that the process is hassle-free. You have 14 days to make a return from the date that you receive your order. Your return can be made in one of our stores or by sending the products back to our warehouse. Please note that returns of products you have bought in our own Envii stores or online can also only be made in our own stores – but not in our concession stores or outlets.

If you decide to return something, please ensure it’s in perfect condition. This means that it must be clean (no deodorant, perfume, or make-up stains), unused, unwashed, and with the original tags still attached. Please return shoes in their original box. Any items that are returned in a non-sellable condition will not be accepted and will be sent back to you. Of course, this excludes faulty items.

You can always exchange your item(s) at one of our Envii stores. Find all of our Envii stores here. If you want to exchange your item(s) by sending them back to us, please place a new order after returning the item(s) to us.

You can return your online order for free at your nearest Envii store. Find all of our stores here.

Follow this link to create your return using our return service.

Please note that a fee might will be deducted from your refund for some countries when you return orders to our warehouse using our return service. Click on your country below to see the exact amount that will be deducted from your refund.

Please note that it can take up to 4 weeks for us to be able to process your return. This depends on how quickly it arrives at our warehouse and whether we receive it during busier times such as the Sale period.