Simple returns
Need to return something to us? No problem, we’ve made sure the process will be hassle-free. From the date that you receive your order, you have 30 days to make a return.
If you decide to return something, please ensure it’s in perfect condition. This means it must be clean (no deodorant, perfume or make-up stains), unused, unwashed and with the original tags attached. Please return shoes in their original box. Any items that are returned in a non-sellable condition will not be accepted and will be sent back to you. This excludes faulty items.
Our team are available Monday to Friday from 08:30 - 15:30 CET at +45 3528 5500
RETURN
TO MAKE A RETURN TO OUR WAREHOUSE ON PARCELS DELIVERED WITH BUDBEE:
Follow these simple steps to return your order delivered with Budbee:
1. Pack all the items you wish to return – ideally into the original parcel provided.
2. Please fill out the return form and include it in the parcel.
Budbee home delivery
If you have chosen home delivery with Budbee, you can easily order a collection of your return parcel. You will receive an SMS from Budbee with instructions after you have received your goods. You also have the option to choose the time and date for collecting your return parcel using Budbee's app or the link received in the SMS. You don't have to print a return label yourself, Budbee takes care of that.
Budbee packing box
If you have collected your parcel in a Budbee parcel box, you can easily order a return via Budbee's app or the link in the SMS you previously received from Budbee. Follow the instructions and hand in your return package in your chosen Budbee box. Please be aware that your return parcel must not be larger than it can fit in a package box. When the driver collects the parcel from the parcel box, they attach a return label to your parcel.
To find more information please use this link: https://budbee.com/how-budbee-works/
TO MAKE A RETURN TO OUR WAREHOUSE ON PARCELS DELIVERED WITH DHL OR POSTNORD:
1. Pack all the items you wish to return – ideally into the original parcel provided.
2. Fill in the return form. Please ensure that all items are returned in the original unused condition. Including no signs of wear, stains or damage, as well as odors from outside scents such as perfumes and smoke. Package up your items securely.
3. Create your pre-paid DHL return label by following the steps below and attach the label on your parcel afterwards.
3.1. Create your return label here.
3.2. Fill in the required information. Please remember to add your order number to the field "Reference 1 on label".
3.3. Download or send label to your email and attach it on your parcel.
4. Hand in your parcel to your nearest DHL parcel shop.
Your part is done! We will contact you once your parcel has been received and again once your refund has been made.
If you have made multiple orders and want to return items from them in one parcel; that is completely fine. Pack the items up into one box, but make sure to include the completed returns forms from the different orders. If you have lost your return form or the returns label, please contact us at customercare@envii.com and we will send you a new one.
Damaged items
Please be aware that you need to claim the item where it’s purchased. If you receive a damaged item in your online order, please contact us immediately by writing to us at customercare@envii.com. If an item you’ve bought at envii.com has a manufacture defect within two years of purchase, please contact us at customercare@envii.com.
We want to make your shopping experience as easy as possible, so we offer a flexible returns policy. We monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your account on envii.com, or of future orders being refused.
