ShippingShipping

Delivery

Due to Brexit, we are required to ship all orders to the UK Delivery Duties Unpaid (DDU). This means that the customer will be responsible for the payment of taxes, duties and related charges. We do not cover or reimburse any fees charged by a third party.

We are unfortunately experiencing delayed shipping to the UK. Once your order is shipped from our warehouse, you will receive a shipping confirmation by email. We will ship your parcel with GLS Home Delivery. We only ship to UK mainland.

Your parcel will be shipped from our warehouse as soon as we are able to. We are working on a better solution and hope to have one ready as soon as possible.

United Kingdom

  Delivery time Delivery Cost
DPD 7-10 working days DPD Home Delivery 5.95 €
DPD 7-10 working days DPD Parcel Shop 5.95 €
DHL 1 business day* DHL Express 17 EUR

*If ordering before 13.00 CET.

DELIVERY INFORMATION

Free delivery on all orders exceeding 100 €. Free delivery does not apply during sale periods.

HOW CAN I TRACK MY order OR VIEW MY HISTORY?

When your order leaves our warehouse, we send a Shipping Conformation email. That email has a link where you can track the order. You can also sign in to My Account and click Order History.

ORDER ARRIVAL

Arrival time is an estimate and unfortunately cannot be guaranteed. We’ll do our best to ship your order as soon as possible so it can be delivered in a timely manner. During campaigns and sale, delivery can be longer. If you are not home when your parcel arrives, the carrier will leave a card telling you where it is. It might be stored in a safe place or there will be details on how to pick it up or rearrange delivery.

RETURN & EXCHANGE

You can read about our return policy under Returns & Exchanges.

SHIPPING COUNTRIES

We deliver to Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain and Sweden.