5-10 working days delivery - Free shipping on all orders over EUR 100
Returns Returns

 

SIMPLE RETURNS

Need to return something to us? No problem, we’ve made sure the process will be hassle-free. From the date that you receive your order, you have 30 days to make a return.

Our team are available Monday to Friday from 08:30 - 15:30 CET at +45 3528 5500

Please follow these steps to complete the return process:

1. Let us know you want to make the return by writing to us at customercare@envii.com - please do this within 15 days of receiving your parcel.

2. Fill in the return form that came with your order. Please ensure that all items are returned in the original unused condition. Including no signs of wear, stains or damage, as well as odors from outside scents such as perfumes and smoke. Package up your items securely.

3. You can return your parcel using any postal service. Please note that you'll need to pay for the postage yourself. Our returns address is:

Envii Aps

Naverland 22 

2600 Glostrup 

Denmark

4. Remember to ask for proof of postage, to keep a record that the parcel was sent to us.

5. Now, your part is done! We will contact you once your parcel has been received and again once your refund has been made.

If you have made multiple orders and want to return items from them in one parcel - that is completely fine. Pack the items up into one box, but make sure to include the completed return forms from the different orders. If you have lost your return form, please contact us at customercare@envii.com and we will send you a new one.

 

EXCHANGE

To exchange an item, you can either do so in one of our standalone stores or you can send your item back to us.

To find your nearest store, please find it in our Store Finder. Please note that exchanges cannot be made in our concession stores (e.g. in Illum or Magasin.)

To send your item back to us, please follow these easy steps:

1. Let us know you want to make the return by writing to us at customercare@envii.com - please do this within 15 days of receiving your parcel.

2. Fill in the return form. Please ensure that all items are returned in original unused condition. Including no signs of wear, stains or damage, as well as odors from outside scents such as perfumes and smoke. Package up your items securely.

3. You can return your parcel using any postal service. Please note that you’ll need to pay for the postage yourself. Our returns address is:

Envii Aps

Naverland 22 

2600 Glostrup 

Denmark

4. Remember to ask for proof of purchase from the postal service, to keep a record that the parcel was sent to us.

5. Your part is done! We will contact you once we’ve received your parcel. When we have exchanged your order, we will pay for the shipping back to you.

If you want to exchange your order for an item that is out of stock, we will simply refund your money.

If you have lost your return form, please contact us at customercare@envii.com and we will send you a new one.

 

EXCHANGE IN STORES

We do exchange for another product or gift certificate in our Envii stores if you show your order confirmation**. We do not refund items purchased online. Find our stores in Store Finder.

 ** We do not offer the possibility to exchange at the following Envii stores:

Envii, Magasin 2. sal
Kongens Nytorv 13, 1095 København K.

Envii, Magasin 2. sal
Lyngby Hovedgade 43, 2800 Kongens Lyngby

Envii, Illum 2. sal
Østergade 52, 1100 København