Need to return something to us? No problem, we’ve made sure the process will be hassle-free. From the date that you receive your order, you have 30 days to return it to the Envii warehouse. Please let us know that you want to make the return within 15 days from receiving your parcel. Next you have 15 days to return the parcel in same condition and quantity as delivered.
Our team are available Monday to Friday from 08:30 - 15:30 CET at +45 3528 5500 Please follow these steps to complete the return process:
Let us know you want to make the return by writing to us at firstname.lastname@example.org – please do this within 15 days of receiving your parcel.
Fill in the returns form that came with your order and package up your items securely.
Attach the enclosed label to your parcel and return it using the same postal service that delivered the order. (e.g. If Post Nord delivered the order, then please use Post Nord to return the order to us). Our returns address is:
Remember to ask for proof of postage, to keep a record that the parcel was sent to us and you have received your full refund.
Now, your part is done! We will contact you once your parcel has been received and again once your refund has been made.
If you have made multiple orders and want to return items from them in one parcel - that is completely fine. Pack the items up into one box, but make sure to include the completed returns forms from the different orders. If you have lost your returns form or the returns label, please contact us at email@example.com and we will send you a new one.
EXCHANGE IN STORES
We do exchange for another product or gift certificate in our Envii stores if you show your order confirmation**. We do not refund items purchased online. Find our stores in Store Finder.
** We do not offer the possibility to exchange at the following Envii stores:
Envii, Magasin 4. sal
Kgs. Nytorv 13 1095 København K. T: +45 35 28 51 12
30 DAYS EXCHANGE POLICY
By shopping online at Envii.com, you have the right as an online customer to return your purchase. From the date that you receive your order, you have 30 days to return it to the Envii warehouse. Please let us know that you want to make the return within 15 days from receiving your parcel. You must return the products in the same condition and quantity as delivered. If there are significant decrease value of the product, we will not be able to make a full refund.
Please enclose details with your name, invoice number (or copy of the original invoice) and request to get your money back – on the return form that came with your order. We only return refunds to the credit card used to place the order within 30 days. The product can be returned to: