At envii we offer free returns. Just fill out the return form that came with your envii order. Attach the label to your parcel and deliver it to the nearest post office. We do refund the money within 30 days to the credit card used to place the order. Please keep your proof of return, until you have received your full refund. If you have any questions please send an email to firstname.lastname@example.org.
Please note that we only provide one free return per order.
EXCHANGE IN STORES
We do exchange for another product or gift certificate in our envii stores if you show your order confirmation**. We do not refund items purchased online. Find our stores in Store Finder.
** We do not offer the possibility to exchange at the following envii stores:
envii, Magasin 4. sal
Kgs. Nytorv 13 1095 København K. T: +45 35 28 51 12
envii, Magasin Lyngby
Lyngby Hovedgade 43, 2800 Lyngby. T: +45 35 28 51 18
30 DAYS EXCHANGE POLICY
By shopping online at envii.com, you have the right as an online customer to inform us within 14 days if you want to withdraw from the date you received the purchase. You have 14 days to return it to the envii warehouse, according to the Consumer Contracts. You must return the products in the same condition and quantity as delivered. If there are significant decrease value of the product, we will not be able to make a full refund.
Please enclose details with your name, invoice number (or copy of the original invoice) and request to get your money back – on the return form that came with your order. We only return refunds to the credit card used to place the order within 30 days. The product can be returned to: