Help Help

Orders

Orders and secure payment

Shipping

Delivery time, cost and more

Returns

Hassle-free return and refunds

Exchange

Smooth and worriless exchanges

Payment

Payment and currencies

Contact us

Call us / message us

Orders

Orders and secure payment

I have incorrect content in my order - what do I do?

If your order has incorrect content, please contact eshop@envii.com and enclose your order information.

We will get back to you as soon as possible.

I need more information about a product - where do I find it?

If you needing more information about a product, please contact eshop@envii.com.

It is important that you provide us the style name of the product (eg Style: Hannah).

I have placed an order - can I change the order?

It is only possible for us to make changes to your envii online order, if we have not processed it yet!

We pack orders all day from envii warehouse and we need to have the changes as soon as possible, after the online order confirmation.

Remember, that you always have your 30-days right of cancellation.

Can you tell me where I can purchase a particular envii product?

We recommend you contact one of our envii stores.

Do I need to order online?

It is the safest and most effective way to handle your order. We only accept online ordering through our envii.com webshop.

The item I bought has been discounted - do envii refund the difference?

We do not pay the differences on discounted products.

What should I do if there is a defect in the product?

Should you receive a product with defects, you must return the item as soon as possible! Please enclose details with your name and invoice number. Products returned with defects will be replaced within 7 days of receipt. If the specific product is not in stock, you will receive your money back within 7 days. Furthermore, you are also covered by the Danish Sale of Goods Act, from when you receive the product. You must claim within 2 months to be considered timely on the defect or complaint. In the event of a complaint, please contact:

Envii Aps
Naverland 22
2600 Glostrup

Tlf: +45 30381977
Fax: +45 35371164
E-mail: eshop@envii.com

Remember that the product must always be returned in it’s original packaging. In order for us to cover the shipping costs, please request a return label at eshop@envii.com

Reserved

Envii reserves all the rights and reservations for typos, price changes and sold out items.

New customer - how do I order?

1. Select the product you want, choose size and color, and then click "Add to Bag" button.

2. When you are finished shopping, press "Checkout" button and then complete the required fields with your personal information.

3. Select Shipping Method and Payment Method.

4. Accept the Terms and Conditions and then press continue.

5. Fill out your card information in the DIBS pop-up window.

Once you have submitted your envii order, you will receive an order confirmation by email. Upon receiving the order confirmation, please check it matches your order and your address is correct. Contact eshop@envii.com immediately, if you detect any errors.

Track your order

Orders which have been sent as a package will receive a track and trace number, which can be viewed at: www.postnord.dk or www.gls-group.eu.

Shipping

Delivery time, cost and more

Can I pick up my products directly from your warehouse?

Unfortunately, you cannot pick up online orders directly from our envii warehouse.

When will I receive my order?

Your order will be shipped from our envii warehouse within 1-3 working days after ordering. All products will be shipped via PostNord or GLS.

If not all products are in stock, the shipment will be made when all products are back in stock.

If we are not able to deliver the products or if the products are delayed for other reasons, we will inform you within 14 days after the online ordering

I´m not home when my package arrives - what do I do?

If you’re not home when your order arrives, you will be left with a post office note in your mailbox telling you how and where you can collect your parcel.

You can also choose to get the parcel delivered to a local post office.

Do envii ship to other countries than Denmark?

Yes, we ship to: Austria, Belgium, Bulgaria, Czech Republic, Estonia, Finland, France, Germany, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain and Sweden

Returns

Hassle-free return and refunds

The right to withdraw

By shopping online at envii.com, you have the right as an online customer to inform us within 14 days if you want to withdraw from the date you received the purchase. You have 14 days to return it to the envii warehouse, according to the Consumer Contracts. You must return the products in the same condition and quantity as delivered. If there are significant decrease value of the product, we will not be able to make a full refund.

Please enclose details with your name, invoice number (or copy of the original invoice) and request to get your money back – on the return form that came with your order. We only return refunds to the credit card used to place the order within 30 days. The product can be returned to:

Mail Receiving
envii Aps
Naverland 22
2600 Glostrup

Delivery:
envii Aps
Naverland 22
2600 Glostrup

Free returns

At envii we offer free returns. Just fill out the return form that came with your envii order. Attach the label to your parcel and deliver it to the nearest post office. We do refund the money within 30 days to the credit card used to place the order. Please keep your proof of return, until you have received your full refund. If you have any questions please send an email to eshop@envii.com

Please note that we only provide one free return per order.

Exchange

Smooth and worriless exchanges

Can I exchange items purchased online, in envii physical stores?

Yes, we do exchange** (but we do not refund) items purchased online at our envii stores.

** We do not offer the possibility to exchange at the following envii stores:
 
envii, Magasin 4. sal
Kgs. Nytorv 13 1095 København K. T: +45 35 28 51 12

envii, Magasin Lyngby
Lyngby Hovedgade 43, 2800 Lyngby. T: +45 35 28 51 18

Payment

Payment and currencies

Price

All prices on envii.com can be shown in Euro, Danish, Swedish and Norwegian kroner including VAT.

Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.

We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country.

You may want to contact your local customs office for further information. All orders are sent from Denmark.

Is it safe to shop with credit cards online?

Yes - you will be automatically directed to a secure server called Architrade, once you have selected the products you want to purchase. All information between you and the server is encrypted with SSL (Secure Secret Layer) encryption, to ensure all your information are secured.

Once the transmission is approved by the PBS, ensuring the best possible security for all transactions, you will then enter the safe zone, where your window browser will display a small "Secure Server" icon. On the Internet Explorer or Firefox, it will display a little icon with a padlock.

We do not ask for a signature or PIN on envii.com. If someone else is abusing your card number and expiration date, the shop is obliged to cancel the purchase. Your bank will do the transaction for you. Overall, it is safe to shop with a credit card online at envii.com.

When do you draw the money?

We do not draw the amount from your account, until we dispatch your order from our warehouse.

How do I pay?

We accept the following credit cards:

  • Dankort/Visa
  • Mastercard
  • Maestro
  • VISA
  • Visa Electron
  • American Express

(No charge for using debit cards at envii.com)

It is not possible to pay in advance, use online banking or e-cash on envii.com The site redirects you to a secure website (DIBS) where you must enter:

  • Card number
  • Expiration date
  • Control Number

(Your order will not be completed if the required fields are not correctly filled)

Press "Approve"

The amount will not be drawn from your account until we dispatch your order from envii’s warehouse and receive an order confirmation.

Contact us

Call us / message us

How do I sign up for the envii newsletter?

You can find the signup form at the bottom, right corner.

Can I contact you?

Yes of course!

Please do not hesitate to contact us at eshop@envii.com, if you have any questions about your online order. We strive to answer all emails within 48 hours.

You can find contact information under Contact

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